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Providers can submit invoices via email or through our secure online portal. Invoices should include the participant's name, NDIS number, support item code, date of service, and amount charged.

Your invoice must include the participant's name and NDIS number, the date of service delivery, a service description and hours worked, the amount charged with GST details if applicable, and your business details including ABN and contact information.

We process valid invoices within 2 to 5 business days. Payments are made via direct bank transfer. Providers are notified once payment has been processed.

If an issue arises, our team will notify you promptly via email or phone. You can also track the status of your invoice in our secure portal and contact our team directly to resolve any queries.

Log in to our portal to view real-time updates on your submitted invoices, including approval status and payment timelines. Our team is also available to assist with any payment queries.

Yes. Through our portal, you can access real-time updates on payment statuses, ensuring transparency and accuracy throughout the process.

Yes. Providers are welcome to contact our team by phone or email regarding invoices, payment status, or service agreements. We aim to respond to all enquiries within one business day.

The NDIS Pricing Tool helps you align your services with the NDIS Pricing Guide, ensuring compliance and transparency. It simplifies pricing decisions and helps ensure your invoices are correctly aligned with NDIS support item codes.

Absolutely. Our portal is designed to make invoice submission, tracking, and reporting easier for service providers. You can view invoice history, check payment status, and access outstanding claims in real time.

Through the portal, you can access detailed reports on NDIS participant plans, including funding utilisation, service history, and remaining balances.

Yes. We support a wide range of allied health providers including physiotherapists, occupational therapists, speech pathologists, psychologists, and more. Contact us to register as a provider.

Yes. Our plan management platform is fully cloud-based, allowing providers and participants to access statements, invoices, and reports securely from any device at any time.

Yes. Providers with a registered account can log in to our portal to view invoice status, payment history, and outstanding claims in real time.

We simplify your work by providing a user-friendly portal for invoice management, real-time updates on funding and payments, and expert support for resolving queries quickly.

Yes, we handle funding changes efficiently, keeping you informed throughout the process. This ensures participants continue receiving uninterrupted services.

To register, contact our team for step-by-step guidance. We will assist you with onboarding and ensuring compliance with the NDIS Pricing Guide.

By partnering with us, you benefit from timely invoice processing, transparent reporting and real-time updates, access to the NDIS Pricing Tool, and dedicated support for all your needs.

Yes, all service providers must follow SD Case Management's processes and systems to ensure efficiency, compliance, and timely payments. Using our portal ensures seamless invoice management and transparent reporting.

Visit our Tools page or contact our team to learn more about the features designed to streamline your work and support NDIS participants effectively.

We work collaboratively with support coordinators by providing timely budget reports, responding quickly to invoice queries, and keeping participant funding records accurate and up to date so coordinators can focus on participant outcomes.

Yes. Support coordinators are encouraged to contact us directly regarding participant budgets, invoices, and service bookings. We have a dedicated team to assist coordinators promptly.

Yes. We provide regular budget statements and will alert coordinators when a participant's funding is approaching its limit. This helps coordinators plan supports effectively and avoid overspending.

Yes. With plan management, participants retain full choice and control over which providers they use, including both registered and unregistered providers. We facilitate payments on their behalf.

We process invoices within 2 to 5 business days of receipt. Coordinators can view payment status through our online portal and will be notified of any issues with an invoice.

Absolutely. We welcome referrals from support coordinators. Simply contact our team or have the participant complete our online sign up form. We will handle the rest and keep you informed throughout the onboarding process.

Visit our Sign-Up page and enter the participant's details, including their NDIS number. Complete the process by endorsing SD Case Management as the plan manager. If you are in the PACE system, confirm the plan manager directly with the NDIA.

Yes. As a support coordinator, you can assist participants by signing up on their behalf. Ensure you have the participant's consent and relevant details before completing the process.

We offer the NDIS Pricing Tool for service planning, real-time updates on funding utilisation, and a secure portal for accessing participant plans and reports.

Through our portal, you can access real-time data on funding balances, ensuring participants' funds are managed effectively and no category is overspent.

You can access funding utilisation reports, service history reports, and monthly spending summaries through our portal at any time.

Our systems are designed to streamline communication, offering real-time updates, accessible tools, and expert support to make coordination efficient and seamless.

The NDIS Pricing Tool is intuitive and easy to use. Access it through our Tools page to explore service costs, create budgets, and optimise participant funding.

Participants benefit from expert financial management, comprehensive reporting, and access to both registered and unregistered service providers for maximum flexibility.

We ensure every dollar is spent wisely by providing regular financial reports, offering guidance on funding allocation, and identifying areas to optimise plan usage.

Yes, transitioning is simple. Complete the process via our Sign-Up page by providing the participant's details and endorsing SD Case Management as their new plan manager. Our team will handle the rest.

We provide tools and reports to help you track participant progress and adjust services as needed to align with their goals and ensure funding is used effectively.

Our team offers real-time assistance, customised reports, and access to advanced tools for managing plans efficiently. We are available by phone and email to support coordinators at any time.

No, support coordinators do not incur fees for using our services. All plan management costs are covered through participants' NDIS funding under the Improved Life Choices budget category.

Visit our Book Appointment page or call our team directly to select a time that suits you. We offer online meetings and virtual calls to accommodate your schedule.

You can start a Live Chat for real-time help, book an online appointment with our team for in-depth discussions, or reach us by phone or email. We aim to respond to all enquiries within one business day.